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Part of the herd
Don’t do it, you’ll regret it!
Bron: © http://youtube.com/v/J49-27-ASn8
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Caught in the wild: Indian Windows security scammer
It’s a little long, but…it delivers. FYI one NSFW F-bomb at the end, but it is sooo worth it.
I myself have had three of these calls on my wife’s phone. I HATE THEM SO MUCH.
GELUIDSFRAGMENT
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Mouse, router, same thing right?
Yep, I bet this was a fun call.
So quick short one…
Me k Sir, are you using a router at all?
Silence
Him: I have a mouse…
Me: Okay that’s great, but actually what I was asking….
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Why would you want to ask relevant questions of your co-workers? So much easier to call the help desk and ask stupid questions.
Bron: © http://faildesk.net/wp-content/uploads/2012/05/turn_around.png
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Put your resume in the comments.
Bron: © http://faildesk.net/wp-content/uploads/2012/05/internet_moderator.jpg
You see what I did there?
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What your IT guy really means…
Yes, that is what he means. You should call him.
Bron: © http://faildesk.net/wp-content/uploads/2012/05/in_IT_terms.jpg
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The newer one
Twenty bucks said if you made him choose an OS he’d say it was XP.
Bron: © http://faildesk.net/wp-content/uploads/2012/05/newer_one1.png
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“I have a Mac, I don’t get viruses”
As an IT consultant in Sydney, Australia, i look after several clients. One client has a user in the US who emailed this week stating that his computer had sent a couple of messages all by itself and that it seems like a worm or something. he asked me to let him know if there was anything he should be doing at this end to deal with it.
He provided a copy of the message and confirmed that the recipient had not received the message. i checked the server and could not find any trace of it being sent or received.
I emailed back confirming that it is possible that it is some sort of worm or virus and could he run full virus scan of his PC.
The response i received a couple of hours later was: “I use an Apple MacBook and therefore don’t use antivirus software.”
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Self repair
Had this conversation a couple weeks ago…
User: Hey Mike, my computer hasn’t worked for 3 days!! Can you please come help me?
Me: really? 3 days and you’re just now calling me?
User: I had other stuff to do.
Me: Ok, are you sure it’s not just unplugged again?
User: No – I checked!
Me: Fine, I’ll be right up.
I hung up the phone and continued to eat my bacon and egg sandwich.
30 seconds passes, and the phone rings again.
User: uh…never mind.
Me: It was unplugged wasn’t it?
User: No! Someone had disconnected it so they could plug in their laptop.
Me: Disconnected…so, it was unplugged again?
User: …goodbye..*click*
Me: …
Back to my sandwich, and a pat on the back for a job well done so early in the morning.
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Brief background for those not in the know, Occam’s razor (lex parsimoniae) means roughly “The simplest explanation is usually right.” As in, if someone is late it is more correct to think they over-slept than to think “clearly aliens abducted them and they lost an hour”
However, this does not always hold true. For example, when I scan down the print monitor and see no jobs queued up I make the simple assumption that everything is working fine.
Today I learned that assumption was dead wrong.
See, two of our print queues are virtual with different print settings which redirect to the real queue for the printer. It turns out that when I set up the redirect I accidentally selected the option to pause jobs on redirect…
…which brings me back to Occam’s razor. I saw no jobs paused in the queue, therefore I assumed everything was fine. One assumption passes the Occam’s razor test. It turns out that reality was very different. Instead, for 18 whole months, an entire group of users had been unable to print correctly. Rather than report the issue, they had hidden it like naughty children and pretended everything was fine.
The kicker was that I found this out via a conversation that went like this.
(ME) “So what seems to be the problem?”
(Them) “Well I’m sick of this printer not working, every time I print it pauses the job.”
I run through the usual solutions: print billing client not started, document exceeds print restrictions etc.
(Them) “No, its none of that its been going on ages why haven’t you fixed it?”
(Me) “This is the first I’ve heard of something being wrong”
(Them) “Well we didn’t report it because nothing would be done about it!”
(Me) *headdesk*
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bron: faildesk.net
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LowE
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